Home » [REMOTE in CST/EST] Senior Software Support Engineer – SQL, B2B

No sponsorship available. No C2C/third-party candidates.

This position is 100% REMOTE. Qualified applicants must live within CST or EST time zone.

Our client successfully delivers quality online-only products to consumers across the United States. As one of the largest online retailers in their industry, this company has continued to scale operations from its humble beginnings into a multi-million dollar e-commerce powerhouse.

They’re excited to invite you, an experienced Senior Software Support Engineer to join this team in hyper-growth mode. You’ll enjoy the ability to work from the comfort of your own home in this fully remote role.

What you get to do:

  • Lead the technical support of the company’s software products while mentoring junior support engineers
  • Identify and resolve complex software bugs and issues relayed by customers or operations teams
  • Collaborate frequently with software engineering team dedicated to assisting support initiatives
  • Write SQL scripts and queries to effectively diagnose and identify application errors
  • Continuously enhance software stability and performance through system monitoring and analysis
  • Generate and maintain technical documentation

What you need to succeed:

  • 5+ years of software support experience
  • ​​​​​​​Recent B2B experience
  • Proven ability to troubleshoot software and resolve bugs quickly and efficiently
  • Working knowledge of programming languages (PHP, JavaScript, Python, and/or Ruby)
  • Previous experience with software development processes within Agile environment(s)
  • Strong communication and collaboration skills, both oral and written

What’s in it for you:

If you’re interested in joining a successful company within the booming e-commerce industry, we’ve found a great new opportunity for you! This client offers a highly competitive PTO package, 401K, paid parental leave, full insurance packages, and frequent hackathons. If you’re in the office, you’ll notice it’s a highly collaborative environment that enjoys quarterly team outings (when appropriate) and the office is dog-friendly.

Don’t wait – apply online today to learn more about this new opportunity!

Apply Now

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